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The Communications Authority of Kenya (CA) latest report also shows that parcels sent abroad through courier companies rose slightly from 24,638 in Q3 to 24,809 in Q4, while international incoming parcels recorded a significant drop, from 194,148 in Q3 to 30,583 in Q4. On the other hand, the operators managed to handle 810,236 letters, a decrease from the previous quarter, when they had handled 827,994 letters. During the review period, the number of domestic courier letters increased slightly, from 764,948 in Q3 to 769,458 in Q4. However, international outgoing letters fell sharply to 8,738 in Q4 from 23,506 in Q3, while incoming letters also declined to 32,040 in Q4 compared to 39,540 in the previous quarter. The report has, however, noted that the revenue collected from the courier services has, over the years, shown promising results after the government managed to collect Sh1.20 billion in 2024 compared to Sh900 million in 2023. “The total revenues reported by private courier operators offering national and international courier services grew by 1.0 percent in 2024 to KSh. 6.28 billion. Additionally, revenues collected by national courier operators increased by 33.3 percent, from 0.90 billion reported in 2023 to 1.20 billion in 2024,” the report stated. In the past year, employment in the country’s courier sector has also seen steady growth, with the number of people working in courier services reaching 6,736 in Q4 of 2024/2025, up from 6,387 in the same quarter the previous year.

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