Absa Bank Kenya has announced that it will invest more than Ksh2 billion this year in technological upgrades that significantly improve customers’ banking experiences.
Part of this investment has gone toward the launch of an online account opening platform, which allows customers to in just a few minutes open Absa accounts remotely via the internet or smartphone at any time, from any location, and begin transacting immediately without visiting a branch.
Absa Bank Kenya Managing Director Jeremy Awori stated the online account opening demonstrates the bank’s commitment to continue investing in digitally-led innovative solutions that are aligned with their evolving demands and expectations, as most of them prefer to transact on the go.
“This introduction is inspired in many ways by customers’ and businesses’ desire for a simple yet efficient banking experience. The online account opening is thus a real game changer for customers and the market, as it will provide customers with a new level of ease by eliminating the need for applicants to fill out paper applications or provide multiple documents when opening an account,” Mr Awori explained.
